Orders placed prior to 2024
delays, refunds, cancelations, missing orders, help
-
2022 was the year of chaotic exciting growth, 2023 was the year of learning and 2024 is the year of redemption. I (Liana) had many significant delays in 2022 that pushed into 2023 and with any delay, since I take pre-orders to purchase supplies and have pieces cut, if there is a delay, it delays EVERY SINGLE ORDER. After a while I started rotating between "working styles" like batch making, single orders making and this caused orders to move around significantly. Thus how there were individuals with orders over a year old still being made. Towards the end of 2023, due to not taking large orders, I offered art prints and stickers to help raise funds for shipping costs, especially international. One of my rather large mistakes was having a flat-rate of $12 for international orders and most ended up costing $22+. With me already offering custom pieces at an affordable price, this was a stressful time, but no worries, I did what I had to and am still shipping orders out as I am able to. All in all, EVERYONE remaining should have received an emails opting to continue with their order or to cancel and receive a full refund!
-
For those of you who requested a refund, you should have already received it. Should not have, please reach out via email.
-
Emails are all caught up and I tend to answer a-lot on the daily before and after work, but mainly on WEDNESDAY and THURSDAY. If you are someone who may have a missing order, please reach out again as any emails prior to 10/1/24, were marked as read so that I could better organize all responses.
Custom Orders
Corsets, Bodices, Harnesses & Sewing Patterns
-
The measurements we will need is your Chest, Waist and Hips. These are taken so that we can use our best judgement to create the perfect piece for you. Should we need any other measurement, we will reach out via email. Please enter measurements upon adding a piece to you cart under "Order Notes".
-
Our mission in the studio is to create pieces that are made perfect for you. Should a piece not fit as it's described, we will mail out a return label whilst creating a new piece in the corrected size. Once we receive the old piece, the new one will be shipped out to you. Refunds are not issued to this type of issue.
-
Prices reflect the lowest possible sale cost for each piece. We pride ourself on our work and attention to detail with somewhat affordable pieces for what the product is. All pieces are Supplies + Packaging + Shipping + Hourly rate to Cut, Construct and Package.
-
Please do not iron any pieces as some have "meltable" fabrics. You can however, remove the lace, lay flat on an iron with the lining facing UP, place a cloth over top and steam to remove any creasing. Storing flat can help keep creases out. Spot clean.
Shipping
Home Sweet Home
-
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to a minimum of 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Domestic Shipping (US) is free.
-
We ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.Shipping for international orders is still being worked on and will be updated soon.
Sewing Patterns
Printed and Digital
-
For custom costumes and costume pieces, please visit my Fiverr! For more information click here.
-
All sewing patterns are modified to your body measurements as well as tiled to only have your one size on the pattern. Patterns are processed and sent within 4-7 days.
-
All sewing patterns are modified to your body measurements as well as tiled to only have your one size on the pattern. Patterns are processed and shipped within 4-7 days.
-
Most, if not all, sewing patterns are my commissions from Fiverr. To help keep costs low for fiver clients, the requirement is for them to allow me to sale any of my patterns I make for them on my own site.
Returns & Refunds
not satisfied with your purchase?
-
Should you not be satisfied with your product and would like a refund, a return label will be sent to you. Once we receive the product, we will refund you 80% of the product cost. 20% of the order is kept due to shipping and packing costs.
-
If you made an accidental order for whatever reason, there is a 3 day cancelation window. Due to the nature of the product, once we begin construction on a specific size, its difficult to stop the process and take a new order to meet the shop quota and maintain supply inventory. Please feel free to contact the shop for more information on this should this happen to you and we can work something out.